Mental health and wellbeing support for children and young people

Mersey Care 

Mersey Care NHS Foundation Trust have a 24hr mental health crisis line for St Helens, Knowsley, Warrington and Halton: FREEPHONE: 0800 051 1508


Kooth is an online counselling and emotional wellbeing platform for children and young people aged 11-25 years, accessible through mobile, tablet and desktop. This service is anonymous and free at the point of use.

You can access this online via the Kooth website 24 hours a day, 365 days a year. Counsellors are available from: midday-10pm Monday to Friday and 6pm-10pm at weekends.

SHOUT Text Service

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. They support people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support. Accessible to all ages - text REACH to 85258


ChatHealth is a confidential text messaging service for young people aged 11-19 in St Helens. Led by the School Nursing Service (part of the 0-19+ Service in St Helens), young people aged 11-19 can access confidential advice and support from school nurses via text on a range of health and wellbeing issues.

ChatHealth is available between 9.00am and 5.00pm Monday to Friday (including school holidays and excluding bank holidays) and is accessed by texting 07312263250. Visit the 0-19+ Service website for more information.


Papyrus is the national charity dedicated to the prevention of young suicide. Their helpline, HOPELINEUK, provides confidential support and advice to young people (under the age of 35) struggling with thoughts of suicide, and anyone worried about a young person. To contact HOPELINEUK, call 0800 068 4141

Asking about suicide saves lives but it can be hard to know where to start or how to help. Papyrus have developed some example conversation starters if you are worried about someone.

Papyrus have created a film to help people #SpotTheSigns of suicide:

Papyrus have also created a campaign video 'The Unseen Struggle', which highlights how young people are hiding their true feelings and emotions and putting on a brave face: